Digital Tipping App
In early 2022 my company began investigating a new market that we had not explored before. Thanks to COVID, hotel occupancy dropped sharply, and after the world began to reopen, our hotel clients faced difficulties in finding and retaining housekeeping talent.
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Our research showed that one reason for this was the decline in the use of cash, which made tipping much more difficult for hotel guests to do. It was up to us to deliver a solution that would solve this.
Problem Statement
Our hotel clients are facing increasing pressure to provide tools to help employees account for lost tip revenue as a result of fewer hotel guests carrying cash.
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How can we enable hotel guests to leave tips for their housekeepers, should they want to do so?
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My Role
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Design Team Lead
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Visual designer
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High-fidelity interactive prototypes
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User research
Research
My team conducted extensive research in preparation for this project.
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